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Terms and Conditions

28 September 2020

Terms and Conditions Internet On Demand

1. General

1.1 Tempus Nexus BV (trading under the trade name Internet On Demand) has its registered office in Houten and is known to the Chamber of Commerce under number 69470936. Wherever reference is made in these general terms and conditions and/or in our communications to ‘we’, ‘we’, ‘our’ and ‘the company’, we mean the company Tempus Nexus BV (hereinafter: Internet On Demand).

1.2 These general terms and conditions apply to all agreements between Internet On Demand and its clients and to all offers made by Internet On Demand. The conditions are included on the website of Internet On Demand (www.internetondemand.nl) but if you would like to receive a copy, please send us an email (contact@internetondemand.nl) and we will send it to you free of charge.

1.3 By placing an order you indicate that you agree with these terms and conditions. We will change these terms and conditions from time to time and it is therefore wise to regularly check the latest terms and conditions on our website. At the top of this page you can see when they were last changed.

1.4 Unless otherwise agreed in writing, the applicability of any purchase conditions or other conditions of the customer is expressly excluded.

1.5 We guarantee that the Product meets the requirements that may reasonably be set for the Product. By this we mean that when you purchase one or more SIMs from us during the rental period (whether or not in combination with hardware, e.g. a hotspot or a router) you may, subject to the provisions of the agreement and in particular article 9 Force Majeure and 5 Warranty and Availability, also expect an active data connection via the SIM or SIMs from us. Of course there are certain things that are beyond our control, see for example article 9 Force Majeure of these terms and conditions.

1.6 By “customer” or “client” is meant the person who accepted these conditions when concluding the agreement, ie the natural or legal person in whose name the order was placed. Where it says “you”, it means “customer” or “client”.

1.7 ‘Period of use’ refers to the time period of use of the Products that you have included in your order for the use of the Products. The first day of the period of use starts at 0:00 am and the last day ends at 11:59 pm. The period of use may also be indefinite, meaning that the SIM is purchased for an indefinite period of time and that the end date is not yet known at the start of the use of the SIM.

1.8 By “Products” we mean the items you have purchased from us. This will usually consist of one or more SIMs, whether or not in combination with hardware (hotspot, router, cables, cables, chargers, etc.). The SIMs we provide are so-called data only SIMs. This means that our SIMs can only be used for sending and receiving data. Our SIMs are therefore not suitable for making regular telephone calls and / or sending text messages.

1.9 The Products are rented by you from Internet On Demand and these Products are therefore owned by Internet On Demand. You warrant that you will not misuse and handle the Products properly. Misuse includes, for example, the use of the Products in a country other than the one for which they were purchased, the failure to store and place the Products in a dry and shady place, the Products not used as indicated in the agreement and manual or the connection Change, open or otherwise misuse products. For your safety: abuse can also lead to short circuit, overheating, fire, damage to other equipment or other dangerous/hazardous situations.

2. Payment, delivery and returns

2.1 If you have entered into a contract with us for the use of one or more SIMs, often for a longer period or even for an indefinite period, then the costs associated with the use of the SIM or SIMs are subject to the agreements set out in the contract.

2.2 Subject to proof to the contrary, Internet On Demand‘s obligation to deliver will be met as soon as Internet On Demand has offered the purchased Products once at the address indicated by you. By indicated address we mean the address that you have provided in writing for the delivery of the purchased Products.

2.3 If you have only purchased one or more SIMs from us, you do not have to return them after the period of use has expired. You guarantee that at the end of the Period of Use, you will safely destroy the SIM or SIMs you have purchased. We guarantee that the SIM or SIMs will be deactivated.

2.4 If you have purchased other Products in addition to a SIM from us, you must return them to us immediately after the end of the period of use. For further information about this, see article 12.3.

3. Prices, data usage and improper use

3.1 When you have ordered Products (both parties have signed an agreement and / or you have purchased our Products from us online or offline), the agreed prices are fixed, subject to the provisions of article 3. What could happen is that unforeseen surcharges or tax increases are made by the government. We cannot accept or take care of such changes and we will have to pass them on to you.

3.2 We are careful in communicating our prices. Still, it cannot be ruled out that a mistake may creep in somewhere, both to your disadvantage and to your advantage. That is not the intention and we will correct it as soon as possible. Please let us know if you come across something that is not right. You cannot keep us to mistakes and errors in writing

3.3 All prices are in Euros. Whether prices are inclusive or exclusive of VAT is always clearly indicated.

3.4 If you purchase one or more SIMs from us, there is unlimited data included during the period that you rent the SIM or SIMs. With unlimited data we mean that we do not work with data bundles and do not apply a separate fair-use policy. You can simply use the SIM without having to worry that the connection to the internet will be blocked unexpectedly and/or that the speed of the connection will become much slower unexpectedly (active being ‘pinched’).

3.5 Despite the fact that we offer unlimited data, we do have a so-called don’t push it policy. This policy means that we expect you to use the SIM/SIMs ‘wisely’ and not to put a heavy burden on the SIM/SIMs.
Examples of very heavy load are the (almost) continuous streaming of images (e.g. camera / Netflix) and the (almost) continuous downloading or uploading of heavy applications and/or content (e.g. via bit-torrents). The SIMs we use are not suitable or intended for uploading large amounts of data.

3.6 If we and/or the network operator who provided the SIM/SIMs believe that too much data is being used, we will contact you to discuss this. Should you ultimately not be able or willing to reduce data usage within acceptable limits, this may lead to the deactivation of the SIM or SIMs you are using from us. Of course, this is a step that we do not want to take and we trust that we can come to a solution in joint consultation that is workable for all parties involved.

3.7 We will bill you for all costs incurred through improper use of our Products. As mentioned under 1.8, our SIMs are data only SIMs, only suitable for sending and receiving data. Any other use of the SIM is therefore not possible and prohibited and falls within the definition of improper use. By improper use we further understand a.o.

  • Using the SIM in a different country and on a different network than the country and network for which you bought the SIM;
  • the use of the SIM for activities that are prohibited by the network operator and / or by law in the country in which those activities are carried out;
  • uploading or downloading or visiting unlawful, lewd, immoral, defamatory or inflammatory content or messages;
  • using the SIM other than in a CE-certified device that is suitable for use on the network of the network provider. If investigation by the network provider reveals that complaints regarding the operation of the SIM are not attributable to the network, users may be obliged to present the device to us and the network provider for inspection. If Internet On Demand or the network provider determines that the user’s device is not CE-certified and disrupts the proper functioning of the network, Internet On Demand is entitled to immediately disable the relevant SIM card;
  • any other use that harms the interests of Internet On Demand.

The cost of improper use is €10 per GB plus the other costs we will be charged, increased by 25% due to our (administrative) efforts. If you are in doubt whether certain usage is improper or not, please contact us. If we detect or suspect misuse, we have the right to immediately shut down all SIMs you have in use.

4. Data management

4.1 If you place an order with Internet On Demand, your details will be included in our customer database. We comply with the General Data Protection Regulation and will not provide your details to third parties unless otherwise stipulated in the agreement or unless you have given your consent. See also the Privacy Policy on our website www.internetondemand.nl.

4.2 We respect the privacy of our customers and the users of the website and ensure the confidentiality of personal data.

5. Warranty and availability

5.1 You are obliged to check the delivered Products immediately upon receipt for defects and completeness. If, upon receipt, the delivered Products are found to be wrong, faulty or incomplete, please let us know immediately by sending an email to contact@internetondemand.nl. We will then arrange a solution in consultation with you.

5.2 On our website www.internetondemand.nl you can see where our providers offer data coverage. Please note, this is indicative and no rights can be derived from it. We cannot guarantee that the data coverage in the indicated areas is actually always good. See also article 9 Force majeure. If according to the coverage overview of our providers in the area where you use the data connection a good coverage should be available and you still cannot or hardly use the Product due to malfunctions or poor coverage, please send an email to contact@internetondemand.nl as soon as possible. We cannot improve coverage or resolve malfunctions, but we will explore how we can accommodate you. If you only complain after some time or even after the end of the period of use, we can no longer do anything for you. Please note that our maximum liability for the unavailability or poor availability of the data connection -for whatever reason- will never exceed the amount for which you purchased the Product. See also article 10 Liability.

6. Offers

6.1 Offers are without obligation, unless stated otherwise in the offer.

6.2 A man is only as good as his word. However, in order to avoid discussions, oral agreements and commitments are only binding after they have been confirmed in writing.

6.3 Once you have had an offer, it does not automatically mean that you would be entitled to it again or next time.

6.4 To avoid misunderstandings, we like to be clear. That is why additions, changes and / or further agreements are only valid if they have been agreed in writing.

7. Agreement

7.1 An agreement between you and us is established after we have both signed an agreement for the delivery of our Products or, if you have purchased a separate SIM via one of our online or offline channels, after you have paid for this order.

7.2 We reserve the right not to accept orders or assignments without giving reasons. You will be notified by us via email and we will refund any money you have already paid.

8. Images and specifications

8.1 All images, photos, videos and drawings on our website are illustrative only and no rights can be derived from them. Nor can they give rise to compensation or termination of the agreement.

9. Force majeure and excluded causes

9.1 We really do our best to fulfill the agreement on our part but we cannot be held liable if we are unable to fulfill the agreement due to force majeure or matters beyond our control.

9.2 Force majeure and other excluded causes are understood to mean any strange cause and any circumstance that cannot reasonably be attributed to us. Matters such as delay or non-performance by our suppliers, disruptions in the internet, disruptions in the electricity supply, disruptions in e-mail traffic, disruptions or changes in technology supplied by third parties, transport problems, work strikes, government measures, delays in supply and defects in auxiliary or transport means are examples of this. In particular, force majeure refers to the availability of data connections. We cannot guarantee the availability of mobile (data) networks or any other data connection, as well as the speed and stability of these networks. We are therefore in no way liable for limitations or shortcomings in the data connections.

9.3 Internet On Demand reserves the right to suspend its obligations in the event of force majeure. Furthermore, we are entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement is amended in such a way that execution remains possible. Under no circumstances are we obliged to pay any penalty or compensation in the event of disruptions in the data connection as a result of force majeure and excluded causes.

10. Liability

10.1 Internet On Demand is not liable for claims from third parties and any damage whatsoever, direct or indirect, caused by the use of the Products or by not being able to use them, unless explicitly stated otherwise in the agreement. If we consider your complaint to be justified, we will, at our discretion, send you replacement free of charge after receipt of the malfunctioning Products, or refund you (part of) the rental amount paid.
As mentioned before, Internet On Demand cannot guarantee that the data connection will always work properly and is liable for all and any claims by you under the agreement up to the amount paid by you.
In case of improper use you have no claim whatsoever.

10.2 You are personally liable for all damage and you will indemnify Internet On Demand against all damage and claims related to improper use of the Products.

11. Orders via website

11.1 Payment and Deposit
Payment of the Products rented by you is always done in advance. This means that you have paid the amounts due to us before we will send you the rented items. The order is only final once payment has been made. If you rent not only a SIM but also other hardware (eg a hotspot or a router), we will charge you a deposit of € 150. We do this in order to be able to settle any damage and costs with you. You agree that we will deduct any damages or costs related to the rental or use of the hardware, SIM and accessories from this deposit. We ensure that (the remainder of) the deposit is paid to you no later than 1 week after we have received all rented items from you.

11.2 Delivery
Delivery takes place as long as stocks of Products last. If we cannot deliver the Products to you, we will let you know as soon as possible. You will of course receive your money back. We will ensure that the Products you have purchased are sent to you a few days before the start of the Use Period. You will receive a track & trace code from the carrier used by us. We keep some slack on shipping, but if the delivery is too late, you can not hold us liable for this. We will then look for a good solution in consultation with you. We really do our best for you, but you cannot derive any rights from the delivery terms or deadlines stated on our website or other communications.

11.3 Returns
At the end of the period of use, we would like to have all Products back as soon as possible so that we can make someone else happy with them again. This does not apply if you have only purchased a SIM or SIMs from us. We will deactivate these at the end of the period of use, after which you can destroy the SIMs and throw them away.
The other Products must be returned to us on the first working day after the end of the period of use. If you do this later, we have the right to charge you extra rent. For each day that you return the Products to us too late, this will cost you €10 inc VAT. We will deduct these extra costs from the deposit.
To return the hotspot with accessories, please use the return envelope provided. Make sure that you put the hotspot, the case and the other accessories all in the envelope separately, so that the envelope does not become too thick. It needs to remain as flat as possible.
If you have rented a router and/or other products, you will need to pack those yourself and send the items as a parcel to:
Internet On Demand
Wegenbouw 17
3991 NG Houten

11.4 Wet koop op afstand (Dutch law on distance selling)
When the client is a consumer (natural person, private customer), then the Dutch law on distance selling applies called ‘Wet Koop op afstand’. This means that you have a cooling off period of 14 calendar days, commencing on the day after receipt of your order. During this period you have the right to cancel your agreement free of charge without giving reasons.
Read here how this works.

12. Applicable law / competent court

12.1 Dutch law applies to all agreements.

12.2 All possible disputes arising from the agreements referred to in the previous paragraph will be submitted to a competent court in the Utrecht region.

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Privacy statement

Your privacy is very important to Internet On Demand. We therefore comply with privacy legislation. This means that your details are safe with us and that we always use them properly. In this privacy statement we explain what we do on the InternetOnDemand.nl website with information that we learn about you.

If you have any questions about the privacy statement, please contact us.

Processing an order or renewal of an existing order

When you place an order with us or renew an existing order, we use your personal data to process it properly. We may use your personal data to ensure that our services and products are delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your name and address details, telephone number, billing address, e-mail address and payment details. We need this because of the transaction we close with you.

Contactform

On our website we offer the possibility to ask questions using a contact form. For this we use your name, email address and telephone number. We keep this information until we are sure that you are satisfied with our response. This way we can easily access the information for follow-up questions.

Newsletter

You can subscribe to our newsletter. We only ask you to provide your e-mail address. Our emails are therefore not personalized (no use of first or last name) and therefore cannot be traced back to you as a person. In the newsletter you can read news, offers and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.

Data provided to other companies or institutions

We only give your personal data to other companies or institutions if this is necessary for the functioning of our website, the processing of your order or if we are legally obliged to do so.

We collaborate with certain companies, for example, to be able to pay and send your order. These partners can therefore receive your personal data. This is necessary to deliver what you have bought. Social media buttons may be included on our website. With this, the administrators of these services collect your personal data.

Cookies

Our website uses cookies. Cookies are small files in which we can store information so that you do not always have to fill it in. But we can also see that you visit us again.

When you first visit our website, we will display a notification explaining cookies.
We will ask for your consent to use these cookies.

You can disable the placing of cookies via your browser, but then some parts of our website may  no longer work properly.

We have made agreements with other companies that place cookies about the use of the cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements (note: these can change regularly).

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We have entered into a processor agreement with Google. It contains strict agreements about what they are allowed to keep. We let Google anonymize the IP addresses so you as a user remain anonymous.

Retention periods

The personal data described above will be kept for as long as necessary to provide the requested services to you. We then store data for a maximum of one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).

Security of data

We take security measures to limit abuse of and unauthorized access to personal data.
Access to personal data is protected with a username and password. We also use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

View and change your data

If you have questions or want to know what personal data we have about you, you can always contact us. See the contact details below. You have the following rights:

• Access to the exact personal data we have and an explanation of what we do with it
• Have errors corrected
• The removal of obsolete personal data
• Revoking permission
• Object to a particular use

In order to prevent abuse, we can ask you to adequately identify yourself.

Dutch Data Protection Authority

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority in the Netherlands, The Dutch Data Protection Authority (de Autoriteit Persoonsgegevens).

Contact details

Internet On demand
Wegenbouw 17
3991 NG Houten
contact@internetondemand.nl
(+31) 085 047 0029